FAQs


HOW LONG WILL ORDER PROCESSING TAKE?


Orders typically take up to 7 days to process before they ship – excluding weekends and holidays. During Holidays processing times may take up to 14 days. 

HOW LONG IS THE SHIPPING TIME ?


U.S orders will be shipped via USPS and International Orders will be shipped depending on the fulfillment center the product is from.

 Transit Times to United States: 5 - 20 Business days 
Transit times to International: 10 - 45 Business days
Average transit times are received in 3 weeks.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.

 

WILL I RECEIVE A TRACKING NUMBER?


Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends time to source for quality yet affordable products. While we are not always able to provide tracking for your products, our company insured fully on the packages and any missing items will be reshipped free of charge to you.

 

 

Can I pay cash upon delivery ? / Can I cc you the money personally because I do not have credit card.

I’m afraid as of now our operations are only limited to credit/debit card transactions and Paypal. This is to ensure our customers get their consumer protection and also our business is validated. In the future we may be able to accept cash upon delivery though. If you do not have any of the payment methods as stated perhaps you could get someone to help you with the payment first :)

Paypal
Paypal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using Paypal to complete your transactions here safely without credit card risks.

If you have a Paypal account, just checkout with Paypal and login to complete your purchase accordingly. 

 

What if I don't have a Paypal Account?!

Don't worry as you do not need to own a PayPal account to pay: you may enter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account neither.

1)Make sure the "Pay with Debit or Credit Card" option is selected

If your PayPal page looks as follows, just click on "Pay with Debit or Credit Card" or "Check out as a Guest".

 

WHAT COURIER WILL BE USED FOR THE DELIVERY


The courier service actually depends on our fulfillment center. This is because our product is sourced from different countries to ensure that you get the best price for it. Courier services vary from country to country . Without a strong business establishment with the courier service we are unable to obtain cheaper rates thus in terms of speed we would lose to global marketplaces such as Amazon and so forth.

However, we would still ensure that you receive your package and provide insurance on your package in case of missing and lost package

I ORDERED MORE THAN 1 ITEM, AND I HAVE ONLY RECEIVED ONE ITEM, WHY IS THAT?


We do our best to reduce cost on your end so that you don't have to pay high taxes/premiums to get your items ! If you place an order with us for multiple items it is more than likely going to be shipped in more than one package.  Please allow some time for all of your items to arrive.

DO I HAVE TO PAY ANY TARIFFS OR CUSTOM TAX ON THE PRODUCTS?


Prices revealed on your respective receipt MIGHT be different from what you ordered but please do not worry! Usually what our fulfillment center would do is to mark as extremely low prices or mark the items as gifts altogether. This is to prevent tariffs/custom import duties being incurred on your end as for certain countries these additional charges are extremely costly.

I PLACED AN ORDER BUT DID NOT RECEIVED A CONFIRMATION EMAIL. WHY?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email , please email our support team at support@ouryoga.com

WHAT IF I AM NOT HOME DURING THE DELIVERY?


Anyone at home can receive the package on behalf of the customer. Usually the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office or reschedule a delivery.

I WANT TO CHANGE MY ORDER / ADDRESS, CAN I?


Though we highly encourage you double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made.  We process orders the same day they are placed.  If a change needs to be made to your order please contact us at contact@ouryoga.com ASAP and we will do our best to accommodate that change, BUT we can not make any promises.  If the item(s) has already been shipped from our fulfillment center we cannot make changes to the order.  In that case, you can send the wrong item to the nearest Regional Warehouse and once received we can send out a corrected item. Please contact us to find out where is the nearest Regional Warehouse from your country.

 

MORE QUESTIONS?

contact@asymmetricearrings.com